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STORE POLICY

Customer Care

  1. At KRK, we are committed to providing exceptional customer service to all our valued customers. Our customer care policy outlines our dedication to ensuring your satisfaction with our products and services.

  2. Mission Statement: Our mission is to deliver high-quality 4WD related accessories while offering unparalleled customer support and satisfaction.

  3. Core Values: We uphold values of integrity, accountability, and customer-centricity in all our interactions.

  4. Customer Service Standards: We pledge to deliver prompt, courteous, and knowledgeable assistance to address all customer inquiries, concerns, and needs.

  5. Communication Channels: Customers can reach us via multiple channels, including phone, email, and social media. Our customer service team operates during regular business hours and strives to respond to all inquiries promptly.

  6. Accessibility: We are committed to ensuring our products and services are accessible to all customers, regardless of their abilities or circumstances.

  7. Complaint Handling Procedure: We take customer feedback seriously. If you have any complaints or issues, please reach out to us, and we will address them promptly and fairly.

  8. Feedback Mechanisms: We welcome and encourage feedback from our customers to help us improve our products and services continuously. Your input guides our decisions and drives our commitment to excellence.

  9. Continuous Improvement: We continuously review and refine our customer care processes to better serve our customers and meet their evolving needs.

  10. Customer Appreciation: We value our customers' loyalty and support. Through special offers, discounts, and loyalty programs, we express our gratitude for their continued patronage.

  11. Documentation and Review: We maintain documentation of our customer care policy and conduct regular reviews to ensure its effectiveness and relevance.

  12. At KRK, your satisfaction is our top priority. We are dedicated to providing you with the best possible customer experience and look forward to serving you.

Privacy & Safety

We take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information.

  1. Collection of Information: We may collect personal information such as your name, email address, shipping address, and contact details when you place an order or communicate with us through our website or other channels.

  2. Use of Information: We use the information collected solely for the purpose of processing and fulfilling your orders, communicating with you about your orders, and providing customer support services. We do not use your personal information for any other purposes without your consent.

  3. Third-Party Payment Processing: Please note that we do not collect or store any financial data, such as credit card numbers or banking information. All payment transactions are securely processed through trusted third-party payment processors, and we do not have access to your payment information.

  4. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  5. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Afterward, we securely delete or anonymize your information.

  6. Third-Party Links: Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

  7. Updates to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

  8. Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@krkwild.com.

Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

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